Use Clear, Simple Language
Healthcare workers should explain information in plain, everyday words. Avoid medical jargon unless the patient is familiar with it. Define terms briefly, and check understanding by asking the patient to repeat the key points in their own words.
Confirm Understanding with Teach-Back
The teach-back method asks patients to restate instructions, risks, or next steps. This confirms comprehension and highlights areas that need more explanation. If understanding is limited, the worker should rephrase, use examples, or provide written materials.
Respect Patient Preferences and Privacy
Explain information in a calm, respectful tone, allowing time for questions. Offer interpreters or translated materials when needed. For sensitive topics, ensure privacy and adjust the setting to support the patient’s comfort and dignity.
Organizations such as the Agency for Healthcare Research and Quality provide guidance on patient-centered communication techniques that support these practices.
